We hope those of you that joined us for Atlanta Boot Camp have your "Blinder Reminder" on for the rest of the month! If you couldn't make it, get your own Blinder Reminder and use it to stay focused as we approach month end.
Please remember, all ticket requests must be submitted by 9 p.m. ET (GMT-4) on May 31. Requests that require Customer Service assistance must be submitted by the following times on Friday, May 31, to qualify for May commission:
- Faxed orders must be received by 9 p.m. ET (GMT-4).
- All Support Tickets requiring Customer Service assistance (including new enrollments with different billing and shipping addresses) must be received by 9 p.m. ET (GMT-4).
- Phone requests will be taken until 9 p.m. ET (GMT-4).
- Australia & European Union: You will have email, ticket, and phone support until 9 p.m. ET (GMT-4).
- All orders and transfer requests must be submitted by 11:59:59 p.m. ET (GMT-4) on May 31.
Requests received after the above cut-off times will not be honored for May, no exceptions! It is common to experience system timeouts within the last few hours of the month due to high traffic volume. We strongly urge all distributors to submit May related promotions and qualifications early to ensure all qualifications show in eSuite prior to the end of the month and to avoid timeouts. Timeouts during month end should be expected and do not warrant any exceptions.
If your request is submitted before the above cut-off times and is not processed correctly, please submit a new Support Ticket in the “Month End”category within two days of the end of the month. A ticket must be submitted within this time frame or we will be unable to honor your request.
If processing a new enrollment after 9 p.m., we suggest processing the enrollment on the website of the Distributor the new enrollment will be placed under.
Placement changes for new enrollments must be completed in eSuite within 24 hours of enrollment or no later than 11:59:59 p.m. ET (GMT-4) on May 31st. Please allow up to 4 hours for a new enrollment to appear in your eSuite before submitting a Support Ticket. Customer Service will not assist in placement changes that can be done online in your eSuite.
Remember that it is every distributor's responsibility to use their eSuite reports to verify that they are commission qualified prior to month end. The PBV commission qualification requirement has changed to 400 PBV in February for distributors who choose to not run a minimum 80 BV auto-shipment.
If you enrolled with It Works! after February 1, 2013, your deadline to meet all the requirements for the Diamond G.O.O.D. Bonus is May 31. Starting with our May qualifiers, you no longer need to submit the eligibility form. The G.O.O.D. Bonus is now an automatic payment and will be applied to the accounts of those who qualify. For those receiving the G.O.O.D. Bonus, your monthly payment may not appear on your earnings statement when your commissions are first posted, but will be included when your commissions are paid. If your payment is not received with your commissions, please submit a support ticket at that time and not before.
Customer Service support will be available with regular hours for both phone and ticket support on Memorial Day, May 27.
Keep focused in on your May goals and looking forward to that June 15 It Works! Pay Day!
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